Simplify Your Life with Our Service Agreements
Service Philosophy
At Liaison, we know that standing behind the products and services we provide is even more important than the initial installation. We give our clients peace of mind, knowing they have one company to call, text or email to offer the support they need at any time. To that effect, all our systems start with a one-year Platinum Level Service Agreement. We want our clients to experience our exceptional Liaison customer service from the very beginning. However, we understand every person’s needs are unique and individual, so we offer varied options to suit everyone.
Experience the Liaison benefits
All our service agreements provide
- Dedicated Service Number
- 24/7 Customer Service
- Same Day Response Time
- Remote Network and Power Monitoring via OvrC®
- Concierge Service for Outside Providers i.e. – ISP & Cable
- Internet Connectivity Support
- All Emergency* Service Requirements are Handled as Soon as Available
| Feature | Break/Fix | Silver | Gold | Platinum | Custom Plan |
|---|---|---|---|---|---|
| In addition to all Silver level services, the Gold plan includes: | In addition to all Silver level services, the Platinum plan includes: | Want to build your own Custom Service Plan? Call us for Pricing. | |||
| No Service Agreement | ✓ | You choose | |||
| Remote Phone Service | At $75/hr | You choose |
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| Trip Charge | At $75/visit | ✓ | Included | You choose |
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| Standard Service | At $125/hr | You choose |
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| Non-Business Hours | At $225/hr | You choose |
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| Text and Email Service 24/7 | ✓ | ✓ + Phone |
✓ + Phone |
You choose |
|
| Service Discount | Service discount of 5% on all on-site service labor | Service discount of 10% on all on-site service labor | Service discount of 15% on all on-site service labor | You choose |
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| On-Site Service and Equipment Maintenance | Annually | Annually | You choose |
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| Wi-fi security sweeps and Preventative IP Device Monitoring | ✓ | ✓ | You choose | ||
| No-Charge Remote Service 24/7 | ✓ | ✓ | You choose | ||
| No-charge system firmware updates when needed | ✓ | You choose | |||
| Priority Service Calls | Within 3 business days | Within 48 hours of call | You choose | ||
| Audio and Video Calibration | Every 3 Years | You choose | |||
| System Wellness Checks | Annually | You choose | |||
| No charge system firmware updates as needed | ✓ | You choose | |||
| Pre-Visit Preventative System Maintenance Service Calls (great for secondary or multiple homes) |
✓ We do this to ensure the system is working optimally for any upcoming stays (we do ask that you give us a minimum of a week’s notification of an upcoming stay.) |
You choose | |||
| Product discount of 10% on all Service-Related Products | ✓ | You choose | |||
| Standard 1 year Labor Warranty on any NEW equipment sourced and installed by Liaison | ✓ *this does not include the Labor for replacing warranty items greater than 1 Year or items out-of-warranty.) |
You choose | |||
| 20% Discount on Labor for out-of-warranty items | ✓ | You choose |
* Our Service Agreements automatically renew on an annual basis starting on the Date of the Agreement. To cancel please contact Liaison at 888.279.1235
* Emergency* is defined as a matter or situation that necessitates “immediate action to remedy harm or aver imminent danger to life, health, or property.
* Liaison offers you One Month Free on your Service Agreement Plan by paying annually upfront.
* All fees are due and payable within thirty (30) days of the billing date.
Plan your
next project.
Send us your details, and we will work together to bring your vision to life.