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Service Philosophy

At Liaison we know that standing behind the products and services we provide is even more important than the initial installation. We give our clients’ Peace of Mind, knowing they have one company to call, text or email to offer the support they need at any time. To that effect, all our systems start with a one-year Platinum Level Service Agreement. We want our clients to experience the exceptional Liaison customer service from the very beginning. Most of our clients renew as Gold Level, however, we understand every person’s needs are as unique and individual as themselves, so we offer options to suit everyone.

Experience the Benefits

  • repair icon Remote Repair Your system will be accessed remotely and oftentimes repaired without a service call.
  • support icon 24/7 Support Coverage We’re available to communicate with you in whichever manner best fits your lifestyle.
  • app icon App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
  • discounted rates icon Discounted Service Call Rates In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.

All of Our Service Agreements Provide

  • Dedicated Service Number
  • 24/7 Customer Service
  • Same Day Response Time
  • Remote Network and Power Monitoring via OvrC®
  • Concierge Service for Outside Providers i.e. – ISP & Cable
  • Internet Connectivity Support
  • All Emergency* Service Requirements are Handled as Soon as Available
Feature Break - Fix Bronze Silver Gold Platinum Diamond
No Service Agreement        
Remote Phone Service        
Trip Charge Included Included Included
Standard Service          
Non-Business Hours          
Text and Email Service 24/7          
Service Discount   Service Discount of 5% on All On-Site Service Labor Service Discount of 10% on All On-Site Service Labor Service Discount of 15% on all Service Labor Service Discount of 15% on all Service Labor Service Discount of 15% on all Service Labor
On-Site Service and Equipment Maintenance     Annually Semi-Annually Semi-Annually Semi-Annually
Wi-Fi Security Sweeps    
No-Charge Remote Service 24/7    
Priority Service Calls       Within 3 business days Within 48 hours of call, aim for same day Same Day
Audio and Video Calibration         Every 3 Years Yearly
System Wellness Checks         Annually Annually
No Charge System Firmware Updates as Needed        
House Guest Assistance          
Event Support - Onsite Technician, up to 4 hours, 4X’s Per Year          
Ongoing System Personalization and Customization          
All Licensing Upgrades Discounted 25%